terms and conditions
Terms & Conditions
Order
- Order confirmation
Your order will be checked and processed as soon as it is received in our office. Some delays will occur over a weekend and bank holidays. We will check all your order details and contact you about payment. You will then receive a final e-mail confirmation from our office that your order is proceeding. Please allow 24 hours for weekdays, 48 hours for weekends.
We understand that by placing an order you are accepting the following terms and conditions.
- Order payment
We have made every effort to present our service in the most understandable way to allow for easy choice and ordering. Your order will not be released for delivery until payment has been processed.
- Cards accepted include: Visa, Mastercard, Diners Club, Delta, Switch, Solo
- We accept Prepayment by cheque against Proforma Invoice.
- Strict 30 Day Accounts
- BACS/Bank Transfer: Sort Code 83 24 18, Account 00632642.
30 Day Accounts may be opened for any regular customer by special arrangement with at least two References from current Suppliers to your organisation. To apply for an account telephone Sales on: 0131 467 8333 or email: sales@edmonds.co.uk.
- Prices
All prices quoted exclude UK VAT which will be added at the current rate, and delivery.
- Customer Details
Your customer details will not be passed on to any other party at any other time. We may however like to contact you, to keep you informed of new developments within our own service, new products and ideas. If you really do not want this service please contact us now or in the future on:
removemefromlist@edmonds.co.uk .
On receipt of your request your name will be withdrawn from our marketing list. - Security
As we do not take payment details online you may rest assured that all information will be completely secure. All information is recorded in our offices and kept under a high level of security. We will not allow any other party access to your information at any point in time.
- Accounts
We are happy to set up 30 day accounts for clients wishing to use the Popupanddisplay service regularly. We would need to see at least 2 credit references from suppliers prior to giving you an account.
To set up an account start by emailing us on: enquiry@edmonds.co.uk or telephone us on: 0131 467 8333.
Delivery
- Delivery
We will deliver to your door within 5 working days from receival of approved artwork.
- Delivery Charges
Delivery charges are not included in the price. Here are a selection of average charges for deliveries within the UK and Northern Ireland:
Product
Estimated Charges
Popup Stand
£65
Display Stand
£30
Lenticular Graphic
£20
Exhibition Accessories
£25
Large Format Print
This does depends on quantity.
Modular Display
£45 - But Depends on size.
Special Delivery requirements (Timed Delivery) +£15, Saturdays + £30.
- Working Days
Working days are Monday, Tuesday, Wednesday, Thursday & Friday. These days are also the main delivery days within a scheme of working as outlined below. Please note that we can only outline our intentions to provide a reasonably accurate delivery service. We are however in the hands of our preferred carrier or delivery service provider. Every effort is always made to be as efficient as possible. We have very few problems.
Special Delivery requirements (next day etc..) on application. - Delivery Areas and Delivery Date
Our main service is presented for deliveries throughout the UK and Northern Ireland. The speed of delivery will vary according to location. But, from ready artwork and payment all our products, with the exception of lenticulars, should be delivered to your door within 5 working days. Exhibition Accessories can be delivered sooner. One off lenticulars can be done in 5 days but high volume runs can take several weeks.
- Delivery Expectations
Please note we expect the recipient or someone to be able to receive and sign for the delivery. In the event of someone not at home a "while you were out" card will be left stating the date and time of attempted delivery. The card will have a local contact telephone number for the recipient to call to arrange another delivery. We do not control this situation.
- Delivery Address
We offer a professional delivery service. To achieve our greatest efficiency we require full and concise addressing details. It is most important for every order to contain the formal name of the recipient with title, plus the fullest, normal address details. THE MOST IMPORTANT DETAIL IS THE ADDRESS POSTCODE. We will also require a telephone number for the recipient.
If the recipient is staying with another person who actually lives at that address, we require the full name of the person who lives there. We would address as Mr Andrew Smith, c/o Mrs Sally Jones.
Provided full address details are supplied, as requested, all deliveries should be made very precisely. We cannot be responsible for problems, which occur as a result of incorrect or invalid information given.
Returns/Complaints
- Damaged goods
In the unlikely events of goods being received, which appear obviously, damaged in transit. Especially where the packaging may be crushed. Please ask the recipient, either not to accept the parcel or to sign for it as "Damaged, unchecked" or "Damaged, unexamined". If this situation does occur.
Please contact us immediately at returns@edmonds.co.uk
or telephone on: 0131 467 8333. - Complaints Procedures
We pride ourselves on receiving a minimal level of complaints in relation to the high volume of orders we handle. It is very important to us to offer a full and integrated service. This, today, involves a strong and determined effort to deal with any complaints as soon as possible.
It is understood that, as our service works on a working day, delivery principle, see previous explanation, we may have some delays in resolving certain problems. These would depend upon the time of day when the problem is being investigated.
It is most important that any problem that occurs with any order placed through this service is reported to us by e-mail complaints@edmonds.co.uk, telephone on: 0131 467 8333, at the very earliest opportunity to allow our customer services team to respond as fast as possible.
When you contact us please state the following:
- Your order number.
- Your name as it appears on your order.
- Delivery date.
- A brief outline of the problem.
- A viable suggestion, as to how we can help you, to put the problem right.
Our customer services advisor will give every attention to any problems with your order and contact you by return, as soon as the relevant information is at hand. We can sometimes experience delays, whilst waiting for information from our delivery service.
It is very important to state that every customer services enquiry we receive concerning any delivery made will receive our fullest attention and be resolved with our mutual agreement.
Privacy
- Spam
In accordance with the Privacy & Electronic Communications Act Dec 03 - we do not send random marketing emails to personal email addresses (spam). We may contact you regarding your enquiry within 12 months of your initial contact.
- Cookies
We do not use cookies.
- Data Protection Act
We conform with the requirements of the Data Protection Act, 1998.
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